Privacy Policy

Last updated: July 19, 2026

This policy describes how Coss Communications (sole proprietor Charley Coss, EIN 38-2418189, 9208 Vanderbilt Avenue, Portage, MI 49024) handles personal information collected through the SMS, voice, and voicemail services on the following telephone lines:

• (313) 539-8975— Charley Coss personal
• (313) 539-8970— Kathleen Coss personal
• (313) 379-9945— RNC field operations

Business identity

The operator of these services is Coss Communications, a sole proprietorship registered with the IRS under EIN 38-2418189. The proprietor is James C Coss (common name Charley Coss). Contact: charley.coss@cosscomm.com. Physical address: 9208 Vanderbilt Avenue, Portage, MI 49024.

What information is collected

• Phone numbers of people we correspond with by SMS or voice, provided directly by them in a one-to-one conversation, meeting, or sign-up form.
• Message and voicemail content sent to or from the lines above, retained so we can read, reply to, and follow up on conversations.
• Call metadata (date, duration, direction, caller ID) for the same purpose.
• Opt-in / opt-out preferences you set on the Message Preferences page or by texting STOP / START — stored so we honor them on every future send.

How that information is used

• To carry out personal, civic, and constituent communications that recipients have agreed to receive.
• To respond to inbound calls, texts, and voicemails.
• To honor opt-out requests immediately and permanently.

What is not done with that information

• No phone numbers, messages, or contact records are sold or rented.
• No marketing lists are built from contact information; outreach is one-to-one and consent-based.
• No data is shared with third parties for advertising. The only third-party processor involved is Twilio, Inc., which carries the SMS and voice traffic on behalf of these lines under its own privacy policy.
• Mobile information (including phone numbers and opt-in status) will not be shared with third parties or affiliates for marketing or promotional purposes.

How to opt out

You can stop receiving messages at any time by any of these methods:

• Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any text. The carrier and our application both record the opt-out immediately and block further messages from that line.
• Visit charleycoss.com/preferences and manage your preferences per line and per channel (SMS, voice, voicemail follow-up, email).
• Email charley.coss@cosscomm.com and ask to be removed.

Reply HELP at any time for assistance. Message and data rates may apply.

Retention

Messages and call records are retained as long as needed to maintain a useful conversation history, and are deleted on request. Opt-out records are kept indefinitely so they continue to be honored.

Changes

If this policy changes, the updated version will be posted at this URL (https://charleycoss.com/privacy) with a revised "last updated" date.

Contact

Questions about this policy: charley.coss@cosscomm.com